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Consumer protection laws generally do not apply to purchases made from other individuals. This means the right to cancel under the Consumer Contracts Regulations 2013, Regulation 29, and the right to reject under the Consumer Rights Act 2015 do not apply.
When buying from a private seller, goods are not required to be fault-free or of satisfactory quality. If defects or marks were clearly described or shown in photos, you cannot make a claim against the seller.
However, if the item does not match the seller’s description, you may request a refund or compensation. All purchases made using the “Buy Now” button are covered by our Buyer Protection service. Buyer Protection
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Birmingham, West Midlands County, United Kingdom
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