Last updated: April 2026
Welcome to Vrool. Vrool is a social marketplace and classified platform operated by Vrool / VroolPoint.com ("Vrool", "we", "us", or "our"). Our platform enables users to buy, sell, discover listings, participate in auctions, make offers, post on a social feed, and interact with others in a community-driven environment.
By accessing or using vrool.com, creating an account, browsing listings, or using any of our services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy.
If you do not agree to these Terms, you must immediately cease all use of the Service. Your continued use of Vrool after any changes to these Terms constitutes acceptance of those changes.
These Terms constitute a legally binding agreement between you and Vrool. We reserve the right to refuse access to the Service to anyone, at any time, for any reason.
To use Vrool, you must meet the following eligibility requirements:
By creating an account, you represent and warrant that all information you provide is accurate and that you meet the eligibility requirements stated above. We reserve the right to request proof of age or identity at any time and to suspend or terminate accounts that do not meet these requirements.
To access most features of Vrool, you must register for an account. During registration, you agree to provide accurate, current, and complete information, including your name, email address, and any other required details. You must keep your account information up to date at all times.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:
Each individual may maintain only one active Vrool account. Creating multiple accounts to circumvent restrictions, manipulate listings, inflate reviews, or for any other deceptive purpose is strictly prohibited and may result in the permanent suspension of all associated accounts.
We may require you to verify your identity, email address, phone number, or other information at any time. Failure to complete verification when requested may result in restricted access to certain features or suspension of your account.
You agree to use Vrool in a lawful, respectful, and responsible manner. The following activities are strictly prohibited:
We reserve the right to investigate and take appropriate action against any user who violates these rules, including removing content, suspending or terminating accounts, and reporting illegal activity to law enforcement authorities.
When creating a listing on Vrool, you agree to the following:
As a seller on Vrool, you are responsible for:
The listing or sale of counterfeit, fake, or replica goods is strictly prohibited on Vrool. This includes items that bear trademarks, logos, or branding without authorisation from the rights holder. Listings suspected of offering counterfeit goods will be removed immediately, and the seller's account may be permanently suspended without notice.
Vrool supports speciality listing categories including Bed and Breakfast (B&B) accommodation, food and drink items, and professional services. Sellers in these categories must comply with all additional regulatory requirements, including but not limited to food hygiene regulations, accommodation licensing, and professional certifications as applicable.
As a buyer on Vrool, you acknowledge and agree that:
Vrool is a platform that connects buyers and sellers. Vrool is not a party to any transaction between users. We do not own, possess, inspect, value, or guarantee any items listed on the platform. We do not guarantee the quality, safety, legality, or accuracy of any listing, nor do we guarantee that a transaction will be completed.
Any contract of sale is formed directly between the buyer and the seller. Vrool bears no liability for any loss, damage, or dispute arising from transactions between users.
Vrool may facilitate various payment methods, including but not limited to card payments processed through third-party payment providers (such as Stripe), Vrool wallet credits, QR code payments, and cryptocurrency or Web3 payments. The availability of payment methods may vary by listing type and region.
You acknowledge that Vrool does not process or store your full payment card details. All card transactions are handled by PCI-compliant third-party payment processors.
Vrool offers auction-style listings where sellers can list items for competitive bidding. By participating in an auction, you agree to the following rules:
Vrool uses a proxy bidding system. When you place a bid, you enter the maximum amount you are willing to pay. The system will automatically bid on your behalf in increments, up to your maximum bid, only as much as is necessary to maintain your position as the highest bidder.
You acknowledge that:
Certain auction features may incur fees, including but not limited to listing fees, featured placement fees, and final value fees. All applicable fees will be clearly disclosed before you confirm your listing or bid. Auction-related fees are non-refundable once the auction has commenced, except where required by applicable law.
Shill bidding (bidding on your own items or colluding with others to artificially inflate prices) is strictly prohibited and may result in permanent account suspension, forfeiture of fees, and referral to law enforcement authorities.
Vrool provides a "Make an Offer" feature that allows buyers to submit a price proposal to sellers on eligible listings.
Vrool does not guarantee that any offer will be accepted or that a transaction will result from the offer process.
Vrool may charge fees for certain services, including but not limited to:
All applicable fees will be clearly disclosed before you commit to a paid service. Fees are stated in British Pounds Sterling (GBP) unless otherwise indicated. We reserve the right to change our fee structure at any time, with reasonable notice provided to affected users.
Vrool offers a digital wallet system that allows users to hold credits ("Vrool Credits") for use on the platform. The following terms apply:
Fees paid for platform services (such as premium listings and boosts) are generally non-refundable once the service has been delivered or commenced. Refund requests will be considered on a case-by-case basis in accordance with applicable consumer protection laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Vrool operates a self-serve advertising network that allows users and businesses to create and manage advertising campaigns on the platform. Advertisers are responsible for ensuring that their advertisements comply with all applicable advertising standards, including the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code). Vrool reserves the right to reject, remove, or modify any advertisement at its sole discretion.
Vrool may support payments using cryptocurrency and Web3 wallet technologies on certain listings and services. By using these payment methods, you acknowledge and agree to the following:
Vrool reserves the right to discontinue or modify cryptocurrency payment options at any time without prior notice.
"User Content" means any text, images, photographs, videos, reviews, messages, listings, social feed posts, and any other material that you upload, post, or transmit through the Service.
You retain ownership of all User Content that you create and submit to Vrool. However, by posting User Content on Vrool, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, display, distribute, and make available your User Content in connection with operating, promoting, and improving the Service. This licence continues for as long as your content remains on the platform and for a reasonable period thereafter to allow for removal from caches and backups.
By posting User Content, you represent and warrant that:
The Vrool name, logo, branding, website design, software, algorithms, and all other proprietary materials are the exclusive property of Vrool or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any Vrool intellectual property without our prior written consent.
If you believe that your intellectual property rights have been infringed by content on Vrool, please contact us at [email protected] with details of the alleged infringement. We will investigate all legitimate complaints and take appropriate action, which may include removing the infringing content.
Vrool employs automated systems, including artificial intelligence and machine learning technologies, to help moderate content on the platform. By using the Service, you acknowledge and agree that:
Vrool provides a social feed feature that allows users to share posts, updates, images, and other content with the community. The following rules apply to all social feed activity:
Vrool is not responsible for the accuracy, reliability, or legality of content posted by users on the social feed.
Vrool provides an in-platform messaging system to facilitate communication between buyers and sellers and among community members. By using the messaging feature, you agree to the following:
We reserve the right to restrict or disable messaging for accounts that violate these rules.
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.
By using Vrool, you consent to the collection and processing of your personal data as described in the Privacy Policy. We encourage you to read the Privacy Policy carefully to understand how we handle your information, your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and how to exercise those rights.
Vrool is a platform that facilitates connections between users. Vrool is not a party to any transaction between buyers and sellers. We do not manufacture, store, inspect, or endorse any items listed on the platform. We make no representations or warranties regarding the quality, safety, legality, or accuracy of any listing or the ability of sellers to sell items or buyers to pay for them.
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law. These Terms do not affect your statutory rights as a consumer under English law.
You agree to indemnify, defend, and hold harmless Vrool, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:
This indemnification obligation shall survive the termination of your account and these Terms.
Vrool is not responsible for resolving disputes between users. If a dispute arises from a transaction, we encourage both parties to communicate directly and attempt to resolve the matter amicably. Vrool may, at its sole discretion, provide limited mediation assistance but is under no obligation to do so.
If you have a dispute with Vrool regarding the Service, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. We will endeavour to resolve your concern within a reasonable timeframe.
If informal resolution is unsuccessful, any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, as set out in Section 21 (Governing Law).
If you are a consumer in the European Union or the United Kingdom, you may also be entitled to use the Online Dispute Resolution (ODR) platform provided by the European Commission or equivalent UK service for the resolution of disputes arising from online transactions.
You may close your Vrool account at any time by contacting us at [email protected] or through your account settings. Upon closure:
We reserve the right to suspend, restrict, or permanently terminate your account and access to the Service at any time, with or without notice, for any reason, including but not limited to:
Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 11 (Content and Intellectual Property), 16 (Disclaimers and Limitation of Liability), 17 (Indemnification), 18 (Dispute Resolution), and 21 (Governing Law).
Vrool reserves the right to modify, amend, or update these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and close your account.
We encourage you to review these Terms periodically to stay informed of any updates.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to the following:
The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
If you have any questions, concerns, or complaints about these Terms of Service or the Vrool platform, please contact us using the following details:
We aim to respond to all enquiries within a reasonable timeframe. For urgent matters relating to account security or safety, please mark your communication as urgent.